Policies & Privacy | Knight Riders Limo & Car Service

Last Updated: January 2025

By booking a service with Knight Riders Limo & Car Service, you agree to the following terms and conditions. Please read carefully before confirming your reservation.

1. Services

Knight Riders Limo & Car Service ("Knight Riders," "we," "us") provides luxury transportation services throughout New Jersey and surrounding areas. All services are subject to vehicle availability and must be confirmed in advance.

All bookings are subject to availability and confirmation by our team
Service areas include all of New Jersey, New York City Metro, Philadelphia and long-distance destinations
We reserve the right to substitute vehicles of equal or greater value if necessary
All drivers are professionally trained, licensed, background-checked, and insured

2. Reservations & Payment

A reservation is confirmed only upon receipt of a deposit or full payment as agreed. Rates are quoted at the time of booking and are subject to change for future reservations.

A deposit may be required to secure your reservation date
Final payment is due prior to or on the date of service
Rates are based on time, distance, and vehicle type as quoted
Additional charges may apply for extra stops, overtime, tolls, or parking
Gratuity is not included in base rates and is at the client's discretion

3. Client Responsibilities

Clients are responsible for the conduct of all passengers during the rental period. Any damage caused to the vehicle by passengers will be the financial responsibility of the booking client.

Smoking is strictly prohibited in all vehicles
All passengers must comply with applicable laws including seatbelt requirements
Alcohol consumption is permitted only by passengers of legal drinking age (21+)
Knight Riders reserves the right to terminate service without refund for disruptive behavior
Clients are liable for any damage to vehicles caused during their rental period

4. Liability

Knight Riders Limo & Car Service carries full commercial liability insurance on all vehicles. We are not responsible for delays caused by traffic, weather, road conditions, or circumstances beyond our control.

We are not liable for lost or damaged personal property left in vehicles
Knight Riders is not responsible for delays due to factors outside our control
Clients assume responsibility for scheduling adequate travel time

5. Contact

For questions regarding these terms, please contact us directly:

Phone: (908) 850-4450
Email: knightriderslimo@yahoo.com
Address: 281 Main St, Hackettstown, NJ 07840

Last Updated: January 2025

Knight Riders Limo & Car Service is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information you provide directly to us when making a booking or submitting a quote request.

Name, email address, and phone number
Pickup and drop-off locations
Travel dates, times, and passenger counts
Vehicle preferences and special requests
Payment information (processed securely through our payment providers)

2. How We Use Your Information

We use the information we collect solely to provide and improve our transportation services.

To confirm and manage your reservation
To communicate with you about your booking
To send service updates and follow-up communications
To improve our services and customer experience
We do not sell or share your personal information with third parties for marketing purposes

3. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure. All form submissions on our website are processed through secure, encrypted connections.

4. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us directly at knightriderslimo@yahoo.com or call (908) 850-4450.

6. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: January 2025

We understand that plans change. Our cancellation policy is designed to be fair to both our clients and our team. Please review carefully at the time of booking.

Standard Cancellation Policy

72+ hours notice: Full refund of any deposit paid
48–72 hours notice: 50% of deposit retained
24–48 hours notice: Full deposit forfeited
Less than 24 hours: Full trip charge may apply
No-show: Full trip charge applies with no refund

Wedding & Special Event Policy

Due to the advance planning required for weddings and major events, a separate cancellation policy applies.

Security deposit: Non-refundable under all circumstances
Cancellations outside 50 days: No refunds issued — full amount forfeited
Changes to booking (30+ days notice): Date or detail changes may be accommodated subject to availability
Less than 30 days: No changes or refunds permitted
All cancellations must be confirmed in writing by a Knight Riders team member to be valid

How to Cancel

To cancel or modify a reservation please contact us as soon as possible:

Call or text: (908) 850-4450
Email: knightriderslimo@yahoo.com
Cancellations must be confirmed by a Knight Riders team member to be valid

Weather & Emergency Cancellations

In the event of extreme weather conditions or emergencies that prevent safe travel, Knight Riders will work with clients to reschedule at no additional charge. Client-initiated cancellations due to weather are subject to the standard policy above.

Questions About Our Policies?

Our team is happy to clarify anything. Reach out anytime.

(908) 850-4450 · knightriderslimo@yahoo.com